NOTE: Please clear the browser cookies and cached images and files to benefit fully from the new version of the application, by pressing on the keyboard at the same time CTRL+SHIFT+R or from the browser's menu.

 

April 2026

v0.744.0

            New Features and Improvements:

• We’ve made email conversation statuses easier to understand on the Inbox list page. The previous “---” label has been replaced with “New”, making it clearer when a conversation has just been received

• Video Tutorials button has been added to the platform header, giving you quick access to helpful YouTube tutorials from any page in EmailTree. Simply click the icon to open the tutorials page in a new tab whenever you need guidance using platform features.

• Pagination controls on the AI Agent Studio page have been moved to the bottom of the list, making it easier to navigate between pages after reviewing items. When you switch to a new page, the list now automatically returns to the top.

• Download emails or forward them as attachments directly from the email view, making it easier to share or keep proof of sent information. Messages are provided in .eml format using the existing Download Raw Message and Forward as Attachment options.

• The Sections panel has been enhanced with new collapse and expand options, making it easier to navigate long section trees. You can now collapse or expand all sections at once, manage sections individually, and your preferred view will be remembered for future sessions.

• You will now receive a warning when trying to send and close a conversation that still contains unread received emails. This helps prevent conversations from being closed before all incoming messages have been reviewed, while still allowing you to continue with or without closing the conversation.

• Unread emails in the inbox are now visually highlighted with bold text and a distinct purple color, making it easier to quickly identify new messages. The SLA indicator also matches this styling when an email is first received, and automatically turns red if the SLA is exceeded. Once an email is marked as read, it returns to standard black text, ensuring a clear and consistent distinction across all inbox views.

• New users are now automatically configured for AI learning based on their role. Users with the standard user role are excluded from learning by default to help preserve model integrity, while contributors and admins are automatically included, reducing the need for manual setup.

• You’ll now receive a confirmation prompt when attempting to close a conversation that still contains unread received emails. This notification helps prevent conversations from being closed prematurely, while still allowing you to proceed if needed. The prompt is localized across supported languages and gives you the option to continue closing or keep the conversation open until all messages are reviewed.

• Editing blocks is now more intuitive in the compose and reply views. Instead of double-clicking, an edit option appears on hover, making it clearer and quicker to update content. Sensitive blocks are protected from editing, and block content always opens in its original state to preserve accuracy and prevent unintended data exposure.

• A new “Settings” button has been added to the main toolbar, providing direct access to the updated Settings page.

• A new Contacts page is now available, allowing you to manage contacts and contact lists in one place. It includes sections for all contacts, new contacts, and contact lists, making it easier to create, edit, and organize your contacts.

• A new Contacts tab is now available, where you can view and manage contacts in a paginated table. It allows you to add, edit, delete and search contacts across multiple fields, including alternate details.
• You can now create, edit, and delete contact lists to easily send emails to multiple recipients at once. Contact lists support search, pagination, and validation rules, including required fields and configurable limits

• You can now search and add both individual contacts and contact lists directly in the TO, CC, and BCC fields when composing an email. Contact lists can be expanded into individual recipients and managed without leaving the compose view. This makes adding and organizing recipients faster and more flexible.

• A disclaimer is now displayed under the chat input in the Knowledge chat in the platform, reminding you that AI-generated replies may contain mistakes. It is always visible and cannot be dismissed, helping you verify important information.

• A persistent disclaimer was added to the Smart Reply page next to the Gen-AI block label in the email editing area. The message reminds users that AI-generated content may contain inaccuracies. The disclaimer remains permanently visible whenever the chat interface is open, cannot be dismissed.

• A disclaimer is now displayed under the Knowledge Chat input in the Help Center, informing you that AI-generated replies may contain mistakes. It is always visible and cannot be dismissed, helping you verify important details.

• When deleting a contact, it will now also be removed from all contact lists where it is included. You are informed of this impact before deletion.

• New Import and Export actions were added to the Contacts page, allowing admins to manage contact data directly from the Contacts tab while maintaining consistency with the Contacts table. Contacts can now be exported with all current table entries and headers in Excel format (.xlsx, .xls), while import functionality supports validated Excel files matching the table structure, including mandatory field checks such as Primary Email. Existing contacts can be updated, new contacts can be added.

• You can now upload files directly from the Knowledge page using the “Add Files” option. Uploaded files are stored locally and displayed as knowledge sources in a list. This provides an easy way to manage and enrich your Knowledge content from one place.

• Insert tables directly from the text editor using a new “Insert Table” button in the toolbar. The table is added to the content area and can be fully edited within the editor.

• Intents/labels are now displayed at the top of the email subject tooltip for quicker visibility. The “Intents” title has been removed, showing only the tags.

• AI agents new condition to check different client fields.

• Create AI agent rules to filter emails based on addresses in the CC field, using the same operators as for the TO field.

• The new Languages column is now available on the Users page, showing the languages assigned to each user. You can also update a user’s languages from their profile using a dropdown selector.

• A new “Conversation User” condition is now available in AI Agent Studio when creating rules. It includes the operators “Is”, “Is not”, and “Is not assigned”.

• The text editor was updated across Compose, Reply, Blocks, Templates, and Knowledge FAQ & Blocks to use Aptos size 11 as the default font. Users can now also change the font family and font size directly from new dropdown selectors added to the formatting toolbar.

• A message is now displayed at the top of the Intents/Labels page indicating whether detection is AI-based or manually managed, based on the current configuration. The Add new intent/label button has also been repositioned.

• New action is available in AI Agent rules to automatically tag emails as “Set Intent” or “Set Label,” depending on the configuration. The action name and dropdown options update dynamically based on whether AI detection is enabled or disabled.

• Two new operators, “higher” and “lower,” are now available for the Client Field condition, allowing value-based comparisons similar to Suggestion Confidence.

• Contributors and administrators can now save generated Gen-AI reply blocks from Smart Reply directly into the system as standard blocks. A Save Block icon is displayed on each Gen-AI block and opens the New Block modal with the generated content automatically prefilled. Users can edit the content before saving, and once saved, the new block replaces the Gen-AI block in the interface and becomes available for future use like any other standard block.

• Client search results are now preserved after reopening an email, ensuring the previously found client remains visible.

• The Address Book has been migrated to the new Contacts page, providing a more modern and streamlined experience for managing contact data. As part of this update, a new Contact Lists feature was introduced, allowing admins to create email distribution lists directly from existing contacts. When a contact has multiple email addresses, users can now select the specific address to include in the list, ensuring Contact Lists remain focused on individual email recipients rather than full contact records.

• Template language indicators were added to “Reply/Forward with template” actions to help select the correct template more easily. In AI Agent Studio, each template now displays its language as an ISO code before the template name, while in Inbox bulk actions, templates now show a corresponding flag icon in front of the name.

  Bug fixes:

• Conversation and section counters displayed incorrect values due to cache miscalculations. Counts are now recalculated correctly, including reopened and deleted items, ensuring consistency with the actual number of emails and conversations.

• Hidden the Knowledge bubble when the integration is disabled to avoid user confusion.

• Resolved a bug where the Smart Reply input disappeared after navigating back to the Inbox using keyboard shortcuts; the detected question is now preserved and visible.

• Updated the Dashboard date format to use shortened month names, improving layout and readability.

• Ensured meeting details are displayed for all confirmation emails in a conversation, not just the first one.

• Aligned email content display so the latest detected message is now visible in the email view and reply pages, matching the preview shown in the Inbox.

• Corrected subsection layout on the Settings, Sections page to prevent overlapping and ensure clear hierarchy with proper spacing and indentation.

• Prevented block content from being cleared or mixed when marking blocks as Special and switching between them, each block now retains its correct content.

• An issue affecting standard reply flows after changing the language was fixed. Prefix block content now updates correctly to the selected language when replying to an existing email.

• An issue affecting forwarded emails with templates was fixed. Attachments from the original email are now correctly preserved when forwarding a message after selecting a template.

• An issue affecting Signature blocks was fixed. Renaming a Signature block title no longer breaks the #SIGNATURE# variable, which now continues to populate correctly regardless of the block name. The handling of special block IDs was also aligned with the current block structure.

• An issue affecting the #SIGNATURE# variable was fixed. When the Signature block was disabled in Special settings, the variable could previously remain unfilled. It now behaves correctly and is processed properly in documents and templates.

 

December 2025

v0.699.0

            New Features and Improvements:

• Migrated the Training History page to new user interface and unified it with the Create Report UI/UX. Added a Search History text filter, integrated the new filter component (including filtering by Suggested Section), and preserved all existing features (editing, selections, suggestions, actions). Added .xlsx export support following the existing export structure.

• We updated the notification counter so it now increases only for newly received emails. Previously, notifications appeared for actions like status changes, email reads, or reassignments, which users found distracting and confusing. These unnecessary triggers have been removed to provide a cleaner and more focused experience.

• Updated the header layout to align the Index button with Compose and standardize button sizes, spacing, and typography. Refined the settings button (removed arrow), adjusted icon/pagination dimensions, and restyled Selected Items Actions (ellipsis, trash) as tertiary buttons for a cleaner, more consistent UI.

• Added a quick user selection shortcut for team leaders, mirroring the old old user interface behavior: searchable user picker tied to existing filters, cleared by “Clear filters”, with support for sorting the user list.

• Added a new SLA creation workflow to the Section view in new user interface. Each section row now includes a visible SLA button, showing the current SLA status (“Inactive” by default, updated to the configured time once created). The Edit Sections & Users action has been moved to the right side for a cleaner layout. A new SLA pop-up allows configuring Time, Period, and Type, with dynamic behavior for Calendar vs. Working periods (including Working Hours presets identical to the old user interface version). The logic supports both preset and manually adjusted schedules. When editing an existing SLA, users can now Deactivate it directly from the pop-up.

• Added an SLA tooltip in the Inbox View that shows the exact SLA expiration date and time on hover, using the same browser tooltip format as old user interface: [dd/mm/yyyy hh:mm].

• Improved email view scrolling for wide content by making the horizontal scrollbar consistently visible and consolidating to a single vertical scrollbar for the entire email (header + body), ensuring a clearer and more consistent scrolling experience across browsers.

• Users can now change language and section in these modes (Smart Reply, Reply All, Normal Reply, Forward) with behavior aligned to Compose. Smart Reply updates suggestions when language changes and updates the conversation section without reloading suggestions. Normal Reply, Reply All, and Forward now set language and section consistently. UI updated by removing the gear icon and expanding the “Blocks” header with localized text, matching the Compose design.

• Exported reports now include a Response Time column, showing how long it takes users to respond to an email (from opening it to sending the reply). This helps you better track handling times and overall efficiency, with no changes to your existing report setup.

            Bug fixes:

• When all three external calendar links (Outlook, Gmail, and Other) are enabled, the Knowledge Chat icon overlapped the options on 15.6" screens, making them difficult to view and interact with. This issue has now been resolved to ensure proper spacing and visibility across standard laptop screen sizes.

 

October 2025

v0.682.0

            New Features and Improvements:

• Sidebars in the email view and compose screen are now more space-efficient. Users can minimize or expand the Suggestions drawer while replying, Smart Reply, Normal Reply, Reply All, Forward, giving more room for editing and viewing previous messages. The Client Information drawer (right sidebar) and Initial Message drawer (left sidebar) have reduced padding and optimized widths, with icons aligned for a consistent look. Sidebar states (expanded/minimized) are remembered per user for convenience.

• Dashboard - Filtered Email Activity Data (feature available on request): In user selection lists, inactive users are now clearly labeled (Inactive) and this label is included in Excel exports. The API (api@local) user is excluded from the list.

• Dashboard - Filtered Email Activity Data(feature available on request): Updated the Excel export’s “ Processing Time”  to calculate processing time based on Date Responded and removed irrelevant rows/columns “Compose New Messages”. The report structure remains consistent with the existing template.

• Enhanced email search functionality. Users can now combine multiple terms: email address + keyword or domain + keyword and filter results by From, To, CC, and Subject. Search supports case-insensitive matching in subject and body, with optimized filter layout for easier use.

• Optimized the email compose, reply layout to maximize writing space, especially on smaller laptop screens. Drawers, Suggestions and Client Information, can now be minimized to reduce clutter, and address fields (From/To/CC/BCC) display in a compact form by default, expanding only when needed. This provides more visible space for writing and reviewing messages with less scrolling.

  To remove an email address use the menu on the right side of each email address.

• Calendar shortcut (feature available on request):

  • Added a new feature that lets admins create and manage shortcuts to external apps (like Outlook, Google Calendar, or Calendly). Once activated, these links appear with icons in the left sidebar and open in a new tab.

• Outlook 365 (MSGraph) (feature available on request):

  • Users can now request Delivery and Read Receipts when composing, replying, or forwarding emails. Two new checkboxes are available in the compose view (only for MS Graph mailboxes). Receipts, when supported, arrive as confirmation emails and appear in the same conversation, ordered chronologically.

• AI Agents Studio:

  • renamed items like Email, Attachments, and Delete message for more clarity. Tooltips were added or updated across the UI to ensure consistency and easier understanding.

  • added the possibility to set any status from the existing ones (before was available only to set on status Closed)

• Improved the display of html elements in the emailview page.

• Added the ability to copy any email address directly from the TO, CC, or BCC fields using the dropdown menu on the right side of each address.

            Bug fixes:

• Compose new message:

  • Attachment previews (PDF, PNG) were not available in email replies. This has now been resolved.

 

July 2025

v1.1050.0 / v0.667.0

            New Features and Improvements:

• Users Page:

  • Admins can now create and update users directly from the Users list. In addition to enabling or disabling accounts and removing users from learning, they can also assign sections to specific users. The Users page has been redesigned with a more intuitive and user-friendly interface, making user management simpler and more efficient.

  • To view the new page and features, click on your profile in the top-right corner and select Users from the dropdown.

• Users can now rename all mailboxes across protocols, including shared mailboxes on Graph. This update provides a consistent and unified way to manage mailbox names, eliminating previous limitations where renaming was only available for IMAP.

• A new feature has been developed to enable users to download event-related email data in an Excel file format. To activate this feature, please contact our support team.

  • Placement of the Feature: The feature will be accessible on the Dashboard page, specifically under the "Sent Emails/Closed Conversations by User" section.

            Bug fixes:

• Resolved issue where SLA calculation did not accurately reflect the defined time on the section when "Set Section" action was active in AI Agent Studio.

  • Now, SLA time is correctly calculated based on the latest entry in the conversation.

 

April 2025

v1.1025.3 / v0.654.2

            New Features and Improvements:

• Reply-To Support Across the Platform - when exists it is used instead of original "FROM" to:

  • Increase the number of emails that could be automated

  • Reduce manual copy / paste of the end clients email addresses when they send emails through forms

• CRM Reminder Visibility Restored: Users can once again add reminders directly from the CRM module.

• Mailbox permissions improvements - all user roles can now add a private mailbox: 

  • An admin will have to approve the request for the other 2 types of users

  • The private mailbox benefits from the AI detections and reply suggestions 

  • The private mailbox will not contribute to learning to ensure data privacy

  • In the dashboard the email details are restricted to ensure data privacy

• Visual & usability improvements: The filter selector design has been refreshed for better usability. Inbox actions are now more neatly aligned for a cleaner user experience.

            Bug fixes:

• Language detection issue: Resolved missing language detection in "Import FAQ" and "Add Blocks".
• Improved email view display of the html elements.

January 2025

v1.1007.0 / v0.644.0

             New Features and Improvements: 

• Improved Client info. We have streamlined the client information interface to reduce the number of clicks needed, making it faster and more intuitive to access details.
  
• Conversation ID search. You can now quickly search for a conversation using its unique Conversation ID, making it easier to locate specific discussions. Note: after entering a conversation ID, please press “Enter” to activate the search.
  
• Semi-automatic reply update. A new checkbox to close the conversation has been added, and the “Approve & Run” button has been relabeled for clarity, improving your messaging workflow.
  
• Section filter functionality. A new filter option has been introduced to help you quickly find specific sections, improving navigation and organization.
  
• Improved training history dispatch. An option to change sections has been added to the Training History page, giving you more flexibility when dispatching tasks. 
  
  

  Bug fixes:

• Impossible section assignment. Fixed an issue that prevented users from being assigned to sections via the VUE page.

 

December 2024

v1.982.1 / v0.641.1

     New Features and Improvements:

• Ai Agents Studio: Human reviewed confidence reply and Automatic confidence reply will be sent to all email addresses in TO and CC
• User roles permissions update: Enabled access to the "Not Classified" section for non-admin users.
• Choose your default language. You can now select your preferred default language when using the "Compose" feature.
• Turkish language now available. Added Turkish as an option in the settings menu.
• Loading indicator for Smart Reply. When Smart Reply suggestions are loading, you’ll now see a small indicator to let you know it’s working.
• Clearer labels in Action Manager. Updated and simplified the labels in the Action Manager menus to make them easier to understand and navigate.

     Bug Fixes:

• Chrome extension login issue. We’ve fixed the problem that prevented users from logging into the Chrome extension.

• Incorrect name display. Resolved an issue where the variable #NAME# was showing “undefined” instead of the correct name.

• Email sending problem. Fixed a critical issue that was causing email sending to fail.

• Switching between synced channels. You can now easily switch between your synced channels without any issues.

October 2024
v1.941.2 / v0.616.5

     New Features and Improvements:

• Implemented data retention management for improved compliance and efficiency. In this version is actionable manually from Automation -> Data retention period -> Run data retention. In a future version will be automated.
  • Permanently delete emails placed in bin folder after a specific amount of time: 1 month - by default activated.
  • Permanently delete emails placed in draft folder after a specific amount of time: 1 month - by default activated.
• Added navigation buttons for "First" and "Current" pages to email lists with simple pagination.
• Added a convenient "Copy to Clipboard" icon for the FROM email address in email view.
• Polish has been added as a language option in the platform settings.
• Users can now download emails as files for Outlook 365.
• Added navigation button for "First page" and displayed the "Current" page on email lists where simple pagination is activated.
• Integrated EmailTree self support expert in a buble chat on the lefthand side buttom corner.

      Bug Fixes:

• Resolved an issue where reopened emails were not receiving the correct SLA.
• Restored Smart Reply functionality when "Unify all mailboxes" is activated.
• Resolved issues related to saving FAQ blocks in the selected language during import.

 

v1.917.0 / v0.599.0

     New Features and Improvements:

• Added a calendar on the Outstanding elements page. Now, you can see a calendar view on the page where you manage outstanding tasks, making it easier to track deadlines and events.
  
• Implemented email notifications for new user registrations on the platform. When a new user registers on the platform, an email notification will be sent to inform you.
  
• Displaying conversation IDs in the email list folders: Inbox, Sent, Bin, Draft. Each email conversation now has a unique ID displayed in various folders (Inbox, Sent, Bin, Draft) for easier tracking.
  
• Upgraded Vue package. The Vue framework used in the app has been upgraded to a newer version for better performance and security.
  
• Enhanced MsGraph functionality to manage delegate mailboxes without replacing existing ones. When creating a new delegate mailbox, it won’t replace an existing mailbox, ensuring no data is lost.

      Bug Fixes:

• Corrected issue where all emails entered with an unhappy sentiment. Fixed a problem where all incoming emails were incorrectly marked as having a negative sentiment.
  
• Stopped attached videos in emails from downloading automatically when clicking the attachment icon. Attached videos won’t download automatically; users must click to download them.
  
• Addressed problem with MSGraph mailbox statuses being overwritten by the system as new. Now email statuses in MSGraph mailboxes are preserved correctly.
  
  

July 2024
v1.906.0 / v0.588.0

      New Features and Improvements:

• Implement alert system for duplicate section names: Users will now receive a notification when attempting to create a section with an existing name, ensuring unique and clear section names.
• Help Icon Display: Added a help icon that is always visible and easy to find. This makes it easier for users to access help and support information.
• Knowledge: Implemented a knowledge selection dropdown in the chat window, allowing users to choose from multiple expert knowledge bases for answer generation. Only enabled knowledge bases will be visible in the dropdown menu.
• Search Optimization: Improved query performance in the conversation list search. Searches within conversation lists are now faster and more efficient.
• BIN: show closed messages by default: Closed messages will now be displayed by default in the BIN folder, similar to the SENT folder.
• Single Sign-On (SSO) integration for the EmailTree platform, with support for Azure AD and Google. Setup available on request.
  
• Restricted email status updates so that non-admin users can only update the status of emails assigned to them. Admins retain the ability to update the status of any email without restrictions.
• Action Manager improvements: Action Manager now displays the priority in the actions list, providing admins with a clearer overview of action execution order without needing to open each action individually.
  Also, admins can now sort the list of actions by the columns ID, Priority, Enabled, Created, and Updated, providing a more efficient way to navigate and analyze action order.
  The ID is included in the title when editing actions to enhance clarity and user experience.
  

      Bug Fixes:

• Addressed issues with attachments in drafts not sending. Ensured that drafts with attachments can now be sent without problems. 
• Resolved admin issues viewing training history for active languages due to server errors. Admins can access the training history for all active languages without server errors.
• Fixed issues with the daily dashboard's emails by language report. The daily dashboard now correctly displays email reports by language.
• No more real-time events issues after unifying channels. Real-time events now function correctly after channel unification.
  
• New template creation button not functional in Compose new message:
  Fixed issue where the "New Template" button was non-functional, preventing the creation of new templates.
  

 

April 2024
v1.847.0 / v0.574.0

     New Features and Improvements:

• Added option to download all attachments. You can now download all attachments with just one click.
• Added option to forward emails (with template) in bulk from the inbox list. It is required that the selected template contains at least one email address saved in the TO field.
• On the Blocks page, displayed the user info in easier-to-read 4 columns for created by updated by. 
• On the Action Manager list, displayed the user info on mouse-over the action name, and 2 columns for created and updated at. 
• Improved iframe tabs reloading page each time one is selected so now tabs don't reload unnecessarily on certain pages.

      Bug Fixes:

• Resolved search functionality issue with unchecked "Show closed conversations" checkbox, where search results were lost when searching by subject and unchecking closed conversations.
• Fixed reply icon on INBOX conversations list. The reply icon in conversations with multiple incoming/outgoing messages is now correctly placed in the email that was replied to, ensuring clarity in message threading.
• Resolved issue with missing signature in an edited template. Templates now retain the original signature when edited, ensuring that saved changes include all relevant information for seamless communication.
• Fixed the issue on the reset passwords for Exchange mailbox.
• Improved user experience on adding new sections by preventing creating unwanted duplicates.

 

January 2024
v1.802.0 / v0.524.0

New Features and Improvements:

• Same Colors for Status on Email View and Conversations List: consistent color-coding for status in both email view and conversations list.
• Display Loading Animation: introducing a loading animation for improved user experience.
• Same Conversation Display on All Mailboxes: ensured consistent display of the same conversation across all mailboxes.Emails dispatch logic improved.
• Improved work flows for exchange mailboxes for register new user, forgot password emails.
• Reply with template: from this version by default is applied on conversations where exist forwarded emails. Added option to "Skip forwarded emails".
• Added in the "Training History Report" page the "Suggested Section" field.

Bug Fixes:

• Error "Draft Not Saved" Displayed When Closing/Sending Email While Request Is Still in Pending: fixed issue where the error "Draft Not Saved" was displayed incorrectly.
• .XLS Files Automatically Downloaded on Preview & No "Preview Not Available" Message: corrected automatic download behavior of .xls files during preview.
• The Selected Date or Date Created Is Not "Remembered" Anymore When Mass Reply Is Used: fixed bug where the date or date created were not remembered on clicking the refresh conversations button.

 

November 2023
v1.789.0 / v0.512.1

     New Features and Improvements:

• Different Icons for Different Types of Reply:
  Users can now easily distinguish between different types of replies with unique icons.
• Full Time and Date Display for Emails: Enhancements allow users to view the complete timestamp of emails for better time management.
• Save Client/Requester Data into ET Datatables: Improved functionality to save essential client/requester data directly into ET datatables.
• Conversations Bin Folder Enhancements: Users will now receive clear messages after executing actions like Empty bin or Delete forever.
• Polish language: Introduction of support for the Polish language.

     Bug Fixes:

• Visual Fixes and Icon Display: issues related to changing sentiment to sad not displaying the icon in the conversations list.
• Attachment Recognition: Resolved problems with .xlsx attachments not being recognized as Excel and ensuring all attachments are sent.

October 2023
v1.773.0 /v0.488.3

    New Features and Improvements

• Resolved an issue where data table searches were not functioning properly.

• Closed status is now appropriately removed from the inbox list.
• Your mailbox preferences are remembered even after browser refresh.

• Added two options to the #NAME# variable when an email header is present.

• Chrome extension now displays search results based on the most-used blocks.
• Similar functionality added for Zendesk users.

     Bug Fixes

• The "Assign to me" counter now correctly resets.

• Reset password emails now display replaced variables.
  
  
  

September 2023
v1.741.0 /v0.476.0

Added:

• Integrating Knowlege/Open AI as a chat feature
• Action Manager search emails by emojis contained in the Subject

Improvements:

• Client info: ability to resize the left sidebar on the email view page to match the behavior of the right sidebar
• Sidebar Conversation Counts limit filter parameters
• Change the order of the icons menu on the conversation list
• Conversations count optimizations (We're simplifying the filter options. We'll now calculate and store the data in the database beforehand)
• Display comments in email view sorted by newest
• "Translate the 'Training History' dropdown menu and the information tooltip into all the app's supported languages
• Show search results by the most commonly used blocks
• All attachments unified and displayed in the sticky area across Compose, Email View, and Reply flows

Fixes:

• IMAP Empty bin - emails are re-synced and double the work of the users
• Filtering by unassigned not working
• Assigned messages to a section could not be permanently deleted
• The templates list is not visible after deleting cache and cookies
• Delete forever not removing the conversations from Bin
• The issue where the Confidence reply preview window was only visible when the email tab was closed, and couldn't be closed or have actions like deny/approve applied.
• Assigned user not remembered on Compose & Reply flows
  

August 2023
v 1.694.0/ v0.425.0

Improvements:

• Inbox list: customer replies were not grouped in the initial conversations, for particular cases

Fixes:

• Mp4 attachment files were automatically downloaded when previewed
• Switching language on email view didn’t update it on block creation in reply flows
• In email view display the attachments in the sticky area
• Switching from the old user interface to the new one and clicking on “unify all mailboxes” displayed an error.
  

July 2023
v1.674.0/ v0.411.0

Added: 

• Inbox list: for reply with a template added an option to automatically close the conversation after replying to a list of selected emails
• Inbox list: added a shortcut to search by email address. On the column FROM, mouse over the name (or email address) to reach on the right side the magnifying glass icon

Improvements:

• Optimization: made big data faster and more efficient by reducing loading time, optimizing conversation listing, and simplifying pagination for improved performance.
  Implemented the option of simple pagination with only << Previous / Next >>
• Option to add emails into the Address book from TO/CC /BCC fields. Click on the small arrow on the right side of the email addresses.
• On Smart Reply increased the email area by displaying on the left side only the icons of the email characteristics.
  Click on the arrow to expand/collapse the sidebar.
  (Comming soon: at user level will be stored the users choice to keep it expanded or collapsed)
• Improved API requests

Fixes:

• On Reply flow, switching between tabs ware displayed the blocks suggestions instead of template content
• The reply icon disappeared from the Inbox list of replied conversations 
• An error occurred when getting the image's size
• In special blocks, the variables were not replaced 
• The email address search didn’t display recent results
  

June 2023
v1.664.0/v0.394.0 

Added:

• Reply with a template to multiple emails from inbox list (select emails and select the option from menu ⁞ list)
• Edit block page - added a notification message to display when the size limit of the attchment/s is exceeded

Improvements:

• Search improvements:
  • by the entire email address in the email body
  • by an exact string of text/text and numbers in the email body and subject   
• Display the comments/reminders added to a conversation in Inbox list (click on the FROM email address)
• On "Compose new" email page use the empty right space area to display editor
• Warnings better described for: 
  • invalid email address inserted in TO/CC/BCC fields
  • exceeded subscription limit
  • login session expired
• Improved API requests

Fixes:

• If a special block is edited from the email view, its "special block" status was removed
• The Action Manager did not work when a deleted block was present in the template
• Draft issues on Compose: space added to the initial salutation special block after saving the draft, and content was not saved when creating new draft.
• Loop created when a template has set up a recipient from a mailbox that already exists in your account
• After deleting a conversation containing comment/reminder didn’t display the Inbox list 
• “I forgot password” error On Premise environments
• Special blocks content refreshed(lost) on all reply flows and fwd on search block, eliminate block, change tabs
  

June 2023
v1.650.0/v0.381.0

Added:

• Introducing Knowledge Tree integration with Emailtree
• Updates to the Import FAQ and suggestions for working with the chatgpt-3.5 model 

Improvements:

• Reduced platform time response on uploading the inbox list and on changing channels
• Action Manager - Reply with the template: sending emails will be stopped if a conversation reaches a certain size (total of 10 [+1 initial message] - incoming and outgoing emails).
• Training History Page:  the dropdown with the options list will only appear once items have been selected

Fixes:

• Edit blocks were not permitted for contributors and admins when Active Directory was enabled
• Editing special block from email view removed its "special block" status (usually, the blocks for Initial salutation and Signature have the status of special blocks)
• Compose new message: when characters were left in the search block field, the results were not updated accordingly to the new language if changed
• Compose new message/reply - Error 422: couldn’t send emails containing custom block(one-time use block) 
• Block attachment not visible after repeatedly removing the block and adding it again
• On clicking "Back", the initial question confirmation step remained available.
• A deleted attachment was still forwarded - old user interface

 

May 2023
v1.622.0/v0.374.0

Added:

• Exclude new/existing users from learning if needed: go to Users page -> on column Actions -> Exclude/Include
• Suggestions from OpenAI aren’t saved into blocks anymore

Improvements:

• Add contacts directly from the email view, FROM field to my address book: click on the small arrow at the end of the email address
• Improved wording for the Zendesk Sync form: User menu - > Settings

Fixes:

• Couldn’t add reminders when the application language was French, Spanish, or German
• Import FAQ - on multiple pairs of Q-A, the same question was rephrased
• In Email view, the attachments counter was displayed in different positions on different screen sizes

April 2023
v1.612.0/v0.363.2

Improvements:

• Real-time updates for special blocks
• Smart Reply: Initial question confirm step removed. If necessary to correct the question detection click on the back button.
• Email view and reply view: added an option to hide the right client panel to maximize the view and reply area
• Propose directly the "recipient" fields (TO, CC, BCC) instead of the "add recipient" step
• Add the "recipient" address without clicking enter in the "To" field. To add multiple emails in one step, keep one space between them (after pasting click elsewhere on the page) 
• Reply view: moved the Send button into the same fixed area as the attachments
• Save the receipt address without clicking enter in the "To" field
• Propose directly the "recipient" fields (TO, CC, BCC) instead of the "add recipient" step
• Mailbox sync: label changed from Microsoft Graph to Outlook 365

Fixes:

• Display in the new user interface datamart clients data (option activated on request) by the same criteria as in the old one
• Error on deleting IMAP email sync
• The title of the blocks saved from OpenAI suggestions had broken characters
• Recipient not removed from templates after saving the modification
• Import FAQ not working with multiple Q-A pairs

March 2023
v1.578.0/v0.331.2

Improvements:

• Rename the "system" email name while using automation
• Into the initial salutation, replace the variable #GREETINGS#  with “Hello” and remove the variable #CHER# from all EmailTree accounts. It is replaced with “Hello #NAME# ”
• From the initial salutation, removed the option of the email address from the #NAME# variable
• Made the Send button visible without scrolling down
• Use of variables in templates

Fixes:

• Error 500 on Training History Page (FR) after syncing macros
• Conversation email counter was counting all incoming and outgoing emails instead of counting only incoming messages
• IMAP mailbox:  the Initial attachment was not visible on an FWD with template action 
• Template without recipient used in FWD with template action created endless sending messages loop
• Email content was not displayed for a few mm on the left side and bottom side of the email view. 
• For Zendesk and Outlook integrations, Chrome Extension - the message list was not displayed anymore in the platform
• Removing a block with an attachment from a draft was not removing the attachment
• Inline images from previous emails were not displayed anymore
• Attachments display improvements
• SMTP sync error - not possible to add a new SMTP

March 2023
v1.570.0/v0.331.0

Added:

• New intent available without a manual browser refresh
• Assign an e-mail to "nobody" (---) from Inbox list and Email view
• Identities match for mailboxes with multiple emails
• Import Zendesk history(conversations + emails) from a previously exported Zendesk file.

Improvements:

• Upgrade to Laravel 9
• Displays drafts sorted by date & time whether created from the old or new user interface
• Added title validation when creating a block from the email view should. Title is now mandatory.

Fixes:

• Block wrongly added after special blocks instead of between them
• Outlook 365 mailbox: attachments not visible on the received email on FWD from Outlook 365 mailbox
• Translate blocks or incoming messages not working
• Identities are not created when we sync an Outlook 365 mailbox
• Issues with attachments preview
• Attachment disappeared when adding another block on Compose New
• Issues displaying CRM comments
• No notification for new incoming emails on Outlook 365
• FWD with template & Reply with template not working on Outlook 365
• Messages with identical attachment names were forwarded with duplicated/triplicated attachments
• Preserve changes made to a block when adding another one
• When subject is empty the text “--NO SUBJECT–” wasn’t displayed anymore
• Preview not available for new templates created from the old interface version
• Template content not displayed in the editor
• The last templates from the list were not fully visible
• Misaligned Inbox button when the platform language was French
• Email list: the "Select all" option remains activated once used
• Smart Reply: Switching between tabs blocks/templates was displaying blocks suggestions instead of template content

February 2023
v1.535.0/v0.305.2

Added:

• Display templates by language
• In email view, display the attachments on the bottom of the page in a sticky area 
• A deactivated user is still available to be used in different scenarios
• Outlook 365 mailbox option sync
• Remove variable #CHER# from the salutation block when creating a new account

Improvements:

• Option to remove the special blocks
• Deleting messages from the last page should display the ''new" last page
• Drag&Drop attachments to emails on Compose new feature
• One-click opening of links in a new tab
• Blocks attachments should be removed when switching to templates to create a message
• Edit "client message" on Smart Reply, Normal Reply, Reply all, Fwd

Fixes:

• Body of the email was not detected correctly if the email structure is particular
• Special block could be added multiple times & the attachment is not displayed
• Emails not sent on exchange email sync
• Compose new emails are not grouped into conversation when a reply is received for Outlook account synced with IMAP protocol
• Outstanding Elements - subsections title not displayed on Mailboxes - not aggregated
• Not all "Automation" options were available to choose from when "Import Knowledge" page is selected
• Deactivated user is still available to use in different scenarios

January 2023
v1.515.0/v0.284.0

Added:

• Add Templates as a starting point on Compose New flow
• Remember the page number on browser refresh

Improvements:

• Put a warning to prevent wildcard characters and variables from being sent out
• Draft feature for the compose
• Real time update of DocSpace icon on conversations list (where activated)
• Remove intent enabled dependency to generate reports
• Preview available for old templates

Fixes:

• "do-not-delete" identities and identities without an email address were displayed in the From field
• Duplicated attachments when using blocks that contain attachments
• Status not updated anymore on conversations list after we select "Reopened"
• Adding content to create new block displays error in console
• Resizing picture in reply/compose text editor
• Translate message - not all content was translated
• Mailbox Sync failed connection issues - added Sync status in Settings:
• if red sync stopped
• if blue sync working
• if grey no sync necessary for API connection 
• Variables alert not working for autologin links (for integrated CRMs)
• Double click on template title displayed grey page
• Profile variables from Templates were not replaced
• On Compose New: block's attachment was still visible after the block was removed
• Creating new template returns error

January 2023
v1.500.0/v0.265.0

Added:

• Display intents and NERs in the exported file generated with Create report (Training History page)
• Users page: search users option
• Use templates as a starting point for smart reply, reply, fwd (for compose in the next delivery)

Improvements:

• Show name & email address in email view in the FROM/TO/CC fields
• “New message” notification was displayed even if a new message was not received while composing the current reply
• Show cc address even if the address is in EmailTree on the identities table
• Search block in compose/reply view display all results (not just the first 10)
• Removed "Restore Selected" option because not useful anymore in this view
• Removed "New section" button from user's role
• Removed from compose page "Add Block" and "Save template" buttons for user accounts
• Removed from the Compose/reply flow add block button for user accounts
• Remove the option to add channels for user accounts
• Compose new message design improvement: added new drop-down components for user/language/section

Fixes:

• The alert Empty variable found shouldn't appear if in the text visible to the user does not appear non substituted variables (the search was done also in the HTML code)
• Templates - content added to special block 2 not visible
• Email view: Intents dropdown list was half displayed
• Drag & drop blocks into editor added content and displayed errors
• In the TO/CC/BCC fields: recipient added after search even if not selected from the list
• Variables from My profile, contained in the blocks, were not replaced

December 2022
v1.493.0/v0.250.0

• Display non indexed icon=blue for each new e-mail (available for clients that have an integration to index emails in a docspace)
  NOTE: now it is necessary to refresh the list to see the color change after indexed. In a future version, it will be updated in real time in the inbox list.
• Drag&Drop attachments to emails for Smart reply / Normal reply, Reply all/ Fwd
  NOTE: In a future version it will be implemented also for compose new.
• Display the list of the synced Macros on a separate tab on the Blocks page (where used the Zendesk integration)
  NOTE: macros that have only actions like put status closed (no text content) are not synchronized in EmailTree

Improvements:

• Active notification to prevent sending emails with variables not substituted.
  NOTE: for the alert to work, variables must have the following form: #DATE# or #CLIENT_CODE#, without spaces between the two ##
• Send a conversation without having to confirm every time to”Close”/”Maybe later”
  NOTE: 
  • the pop-up with ”Close”/”Maybe later” is not displayed any more
  • it is displayed a checkbox all the time and it must be checked/unchecked before clicking on Send & Learn / Send
  • it is always proposed as it was used the previous time
• On Inbox list show --NO SUBJECT-- when subject is empty
• Do not close the email compose/reply if an error occurred 
• Display error messages in user friendly way, remain on the compose page to let the users update the current message, and then send it
• Optimization of API calls on inbox list and dashboard
• Last conversation from Inbox was not completely visible when table is filtered

Fixes:

• Conversation list shouldn't be refreshed after sending email (e.g. from page number “x” jump to the page 1)
• FWD with template sent the subject of the template instead of the initial subject
• Editing the semiautomatic-reply prompted the user to the old interface
• #CHER# variable was not replaced even if we have "title" info in DATA table
• For .PNG images attachment icon was not visible on conversation list
• Preview on Search blocks in Smart reply wasn’t always displayed
• ERROR: 422 - The subject may not be greater than 255 characters
• Tabs with long section name couldn’t be closed because the close sign “x” wasn’t available
• Action Manager reply or FWD with template - Attachment icon was displayed even if the reply was not containing attachments
• CC email address was not displayed in EmailTree of a RECEIVED email if the email address was part of the Identities list
• Couldn’t update existing templates (because was required to have a section; section no more required)

November 2022
1.480.0/ v0.229.0

Added:

• Notification in compose view:
• if a new message arrives in the conversation while composing
• OR there are non-read messages in the conversation on sending a message 
  with Smart Reply, Normal Reply, Reply all, FWD, FWD as attachment

NOTE: on the second scenario, to see the notification “New message on this conversation” the user MUST wait to see the confirmation “Message sent” and check if a notification appears at the top of the page. Only then to choose to close or not the conversation.

• Search user in Inbox list on the column assigned to and in email view .
• Users list ordered alphabetically in Inbox list on the column assigned to and in email view
  Exception: First user in the list is the current user
• Template: added option to save it without TO field to be able to use it in Action Manager in the action Reply with template
• Email view options moved from the dropdown into buttons on the right side of the smart reply button
• Ability to delete current message 
• Highlight last open conversation and remember the scroll position in the Inbox list
• Option to add previous attachments to reply:

• This feature will be enabled on request
• Available on Smart Reply, Normal Reply, and Reply all.
• The attachments will be added automatically at the bottom of the email view.
• Active Directory new users marked as CONFIRMED once added in the users lists
• Salesforce Activity card:

• display of the first tasks for the current client
• The search for the task is done only automatically, using the from email address.
• The task subject and due date are displayed.
• When the user clicks on a task, a new page is opened and the user is redirected to the task in Salesforce.

Improvements:

• Increased tabs padding (margins) and increased size of the close sign
• Blocks page: the user role doesn’t have anymore the right to delete the blocks
• Set sentiment in the welcome emails to happy

Fixes:

• Conversation list was reordered after download of message or navigating between tabs
• Display the read/unread emails within a conversation
• .eml attachments change file extension at download from EmailTree
• On changing the status from the Inbox list, the status label also appeared in the user assigned field until refresh of the page
• Deleting block from email view displayed 405 error >> Removed the ability to delete from email view
• Blocks without content generated and error on displaying the blocks list
• Search Blocks displays results for the previous email language
• Conversation status in conversations list wasn’t updated after the status was changed from email view
• Time Stamp is now synchronized between Inbox list and Email View